1. Introduction

Welcome to JSR Equestrian Club ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us when you:

• Register for an account
• Make a booking for events or programs
• Contact us through our contact form
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Payment information (processed securely through our payment gateway)
• Riding experience and preferences
• Emergency contact information
• Special requirements or medical information relevant to riding activities

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referral URLs
• Pages viewed and time spent on pages
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services: Process bookings, manage your account, and deliver the services you request
• To communicate with you: Send booking confirmations, updates, newsletters, and respond to inquiries
• To process payments: Facilitate secure payment transactions through our payment gateway partners
• To improve our services: Analyze usage patterns and gather feedback to enhance our offerings
• To ensure safety: Maintain records relevant to the safety and wellbeing of participants in our activities
• To comply with legal obligations: Meet regulatory requirements and respond to legal requests
• To send marketing communications: Share promotional offers, events, and news (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our website, processing payments, sending emails, or providing other services
• Payment Processors: With secure payment gateway providers to process transactions
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• With Your Consent: When you have given us explicit consent to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal information
• Regular security assessments and updates
• Access controls and authentication mechanisms
• PCI DSS compliant payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records and related information are typically retained for accounting and legal compliance purposes for a period of 7 years.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly
• Authentication Cookies: To keep you logged in to your account
• Preference Cookies: To remember your settings and preferences
• Analytics Cookies: To understand how visitors use our website

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

For participants under 18, we require parental or guardian consent for bookings and activities. We may collect limited information about minors for the purpose of providing our services safely and effectively.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this Privacy Policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. UAE Data Protection

As a business operating in the United Arab Emirates, we comply with applicable UAE data protection laws and regulations. We are committed to handling your personal information in accordance with best practices and international standards for data protection.